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Swagelok Los Angeles

Your Authorized Swagelok Sales and Service Center

COVID-19: Swagelok Update on Preparedness and Response

corona virus update

COVID-19 Update: Actions We Are Taking

As this situation evolves, we will update this page to provide the most up-to-date information on how we're protecting our team members, customers, and communities. First and foremost, we are committed to maintaining the quality of excellence and service our customers have come to expect. We will identify contingency plans as the need arises to ensure we continue to accommodate your needs.

April 30, 2020:

Swagelok Los Angeles remains open for business with no current impact to our supply chain or ability to deliver orders. In addition to your account manager, you can reach our customer service representatives by email at info@la.swagelok.com or by phone at (800) 252-7087 within our normal operating hours. 

April 9, 2020:

Swagelok Los Angeles remains open for business with the same safeguards and hours mentioned below in our March 20th and 27th posts. In addition to your account manager, you can reach our customer service representatives by email at info@la.swagelok.com or by phone at (800) 252-7087. Stay safe, everyone! 

March 27, 2020:

As we continue to combat the spread of COVID-19, Swagelok Los Angeles remains open for business as a critical infrastructure supplier to provide the products and support needed for companies related to the industries below to effectively conduct operations pursuant to Presidential Policy Directive 21 (PPD-21). There is no current impact to our supply chain or ability to deliver orders.

These sectors include, but are not limited to:

  • Defense Industrial Base 
  • Energy 
  • Healthcare and Public Health 
  • Public Works 
  • Transportation Systems including Machinery Manufacturing and Transportation Equipment Manufacturing 
  • Water and Wastewater Systems 

In order to safeguard our people, maintain social responsibility, and most importantly, service our customers, the following has been implemented over the coming weeks to best support you temporarily:

  • Will Call orders are suspended. Any outstanding Will Call orders can shipped upon request.
  • Counter sales have also been suspended until further notice.
  • Warehouse and Custom Solutions technicians are practicing social distancing in their work areas with frequent hand washing and regular sanitation of frequently used areas/facilities.
  • Protocols for employees who may suspect COVID-19 related symptoms.
  • Suspension of all scheduled Swagelok trainings. New dates will be announced as soon as gatherings are deemed safe and restrictions have been lifted.
  • Per recommendations from the CDC, we are practicing social distancing by reducing customer visits and vendor managed inventory trips.
March 20, 2020:

On March 19th, Governor Newsom of California issued a statewide “Stay-at-Home” Order to further combat the spread of COVID-19. Exceptions to this rule have been included for the 16 critical infrastructure sectors outlined by the Federal Government “whose assets, systems, and networks, whether physical or virtual, are considered so vital to the United States that their incapacitation or destruction would have a debilitating effect on security, economic security, public health or safety, or any combination thereof.”
 
As a supplier to many of these sectors, Swagelok Los Angeles | Hawaii will remain in business to provide the critical product and technical support needed for them to effectively conduct operations.
 
While our offices remain closed to visitors and product pickup, our hours of operation will be the following until further notice:

  • Camarillo: Mon-Fri, 7:30 am to 5:00 pm
  • Torrance: Mon-Fri, 8:00 am to 4:30 pm
  • Hawaii: 7:00 am to 4:00 pm

In addition to your account manager, you can also reach our customer service representatives by email at info@la.swagelok.com or by phone at (800) 252-7087 within those hours.

March 17, 2020:

In order to safeguard our people, maintain social responsibility, and most importantly, service our customers, we have implemented some intentional changes over the coming weeks to best support you temporarily.

  1. Office pickups and counter sales have been suspended until further notice. If you have an order that needs to be picked up, we are happy to ship it to you.
  2. Per recommendations from the CDC, we are practicing social distancing by reducing customer visits and vendor managed inventory trips.

Swagelok realizes our customers are just as impacted by this unprecedented event as we are. Please be assured that we will continue to uphold our level of service and responsiveness to be best of our ability. As always, you can call us at (800) 252-7087 with any questions or concerns or email info@la.swagelok.com.

Stay in Touch

Follow one of our social media accounts and stay up-to-date on the fly. Or sign up to receive Swagelok Los Angeles emails about new product releases, product info, important updates, training classes, events, and more. 

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